At Minerva, we aim to create exceptional experiences for our members. We understand that plans can change, and we want to provide clarity on how cancellations and refunds are handled.
1. General Policy
- Most events are credit-based. If you cancel within the allowed timeframe, you will receive club credits equal to the ticket value. These credits can be used towards future Minerva events.
- Refunds (cash) are only offered for certain events, as explained below.
- If Minerva cancels an event, all attendees will receive a full refund (cash or credits, your choice).
- In cases where there is a waitlist, we will notify waitlisters & if one of them purchases a ticket you will receive a full cash refund
2. Standard Events (Under £250)
- Examples: Minerva Debate Dinner (£155), Painting Class & Dinner (£170+).
- These events are credit-only.
- If a waitlister takes your place you can receive a full cash refund
- You must request cancellation at least 3 weeks before the event to receive credits (unless stated otherwise).
- After this period, tickets are non-refundable and non-creditable.
3. Premium Events (£250 and above)
- Examples: Polo events (£300+), other high-value experiences such as retreats.
- If cancelled at least 3 weeks before, you may choose between credits or a full refund.
- For retreats ie. travel events you must give a month's notice to receive a refund via credit or cash
- After this period, no credits or refunds will be issued
- Deposits for retreat events are non-refundable
- If a waitlister takes your place you receive a full cash refund
4. Special Exceptions
- Certain events may be labelled “Fully Refundable” on their event page. These will override the standard rules above.
- Events marked “Non-Refundable” will also be clearly specified on their event page.
5. Credits
- Credits will be applied to your Minerva account and can be used towards any future event within 12 months.
6. Transfers to Other Members
If you can no longer attend an event:
- You may offer your ticket to another Minerva member.
- Simply post in the Minerva WhatsApp group to let others know your spot is available.
- If another member confirms and pays, your original ticket will be refunded in full.
- Refunds are processed once the replacement member’s payment is received.
Refund Processing Time
Refunds are processed within 5–10 working days. Minerva uses Stripe as our secure payment processor. While Stripe’s standard messaging may state longer timeframes (5-10 business days), in most cases refunds are issued within 2–3 business days.
You will always receive an email confirmation once your refund has been successfully processed.
To request a refund reach out to events@minervaartsclub.com
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